1. Privacy Commitment

At Pro Jacket Maker, we respect your privacy and are committed to protecting your personal information.

• We collect only essential details such as name, contact information, and delivery address to fulfill your orders.
• Your data is kept confidential and will never be sold or shared with third parties, except as required to process your order or comply with legal obligations.
• All transactions are encrypted to ensure secure payments and a safe shopping experience.

2. Return & Refund Policy

Due to the nature of our products, we maintain a strict policy to ensure fairness and quality control:

Custom-Made Jackets

• No returns or refunds are accepted once production has started.
• Alterations may be requested within 7 days of delivery to ensure your jacket fits as intended (alteration fees may apply depending on changes).

Regular/Ready-to-Wear Jackets

• All purchases are considered final to maintain our quality standards.
• We are unable to offer returns or refunds for these items.

3. Alteration Requests

• Alteration requests must be submitted via email at [Your Email] with your order number and detailed instructions.
• Shipping charges for sending the jacket to and from our facility will be the customer’s responsibility, unless the alteration is due to an error on our part.

4. No Refund Policy

• We do not process refunds for any reason, including change of mind, sizing misjudgment (unless caused by our measurement error), or customization changes after order confirmation.