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FAQ'S

Frequently Asked Question

  • 1. Do you make custom jackets?

    Yes! We specialize in bespoke, made-to-order jackets. You can choose your design, size, material, and finishing details to create a piece that reflects your style.

  • 2. What materials do you use?

    We use premium full-grain leather, sheep leather, and other high-quality fabrics, along with durable zippers and soft inner linings to ensure comfort, durability, and style.

  • 3. How do I place an order?

    Simply browse our collection, select your preferred style, customize it (if desired), and proceed to checkout. You’ll receive a confirmation email once your order is placed.

  • 4. How long does delivery take?

    Delivery time depends on your location and whether your jacket is custom-made. Standard orders are typically delivered within 7–10 business days, while custom jackets may take 2–3 weeks.

  • 5. Do you ship internationally?

    Yes, we ship worldwide! Shipping costs and delivery times vary depending on your country. Details are available during checkout.

  • 6. What is your return and refund policy?

    At Pro Jacket Maker, every jacket is crafted with great care. Because of the custom nature of our products, we do not accept returns or offer refunds once production has started.

    • Custom Jackets: No returns or refunds. Alterations may be requested within 7 days of delivery (fees may apply).
    • Ready-to-Wear Jackets: All sales are final to ensure quality control.
    • Alterations: If adjustments are needed, you may request alterations via email with your order details. Shipping costs are the customer’s responsibility unless the error is ours.

    This policy ensures fairness, precision, and high-quality standards for every customer.

  • 7. What payment methods do you accept?

    We accept major credit/debit cards, PayPal, and other secure payment gateways displayed at checkout.

  • 8. How do I find my correct size?

    Our jackets are available in sizes XS to 4XL. Please refer to our detailed Size Guide on the product page. For a perfect fit, we recommend checking your measurements before ordering.

  • 9. Is my personal information safe?

    Yes. Your privacy is our priority. All transactions are secured using SSL encryption, and we never sell or share your personal data with third parties.