PayPal, VISA, MasterCard, American Express, Amazon Pay, and Discover are the payment methods that you can use. We ensure your peace of mind when making payments by using SSL-secured checkout.
To find out your size, see our sizing chart. Still, don't worry if the size is a concern for you. If you let us know if you're not sure about the size, our customer service representative will help you acquire a product that fits you precisely.
Our return policy is set for 30 days after delivery because we want to make sure that every customer has a positive experience. Within 30 days of delivery, Regular Orders may be returned or exchanged for a complete refund. Under no circumstances may a personalized or other customized good be returned for a refund or exchange.
your return will be handled within 7 working days after we receive and review the returned item. Orders in standard size may be returned for a complete refund or exchange. Custom orders, such as made-to-measure items, are only returnable for adjustments. If a return or refund doesn't fit these requirements, we reserve the right to reject it.
Indeed, without a doubt. You can enter your body dimensions and choose "Made to Measure" under the size selections. You can order without hesitation if you choose "I am not sure, I'll provide measurements later on email" if you're not sure of your body measurements.
Our customer service agent will contact you once your order is placed and provide guidance on getting accurate measurements.
Ordinary orders are filled upon request and dispatched in ten business days. However, it can take up to 20 business days for your item to be sent. After an order is placed, prime products are ready in stock and sent the following day.
We also work hard to reduce the time it takes to fulfill custom orders; made-to-measure orders are typically shipped in 4–7 weeks, and bespoke orders in 12–15 weeks.
We also work hard to reduce the time it takes to fulfill custom orders; made-to-measure orders are typically shipped in 4–7 weeks, and bespoke orders in 12–15 weeks.
Yes, all of the nations to which we ship are eligible for free shipping. All nations are included in this, except for those sanctioned by OFAC, Russia, Brazil, Israel, Iran, Iraq, and India.
You can always see the status of your order. To verify the current status of your order, simply visit the Track-order Page and provide your Order ID and Last Name.
You may get the most recent information on the progress of your order by using your tracking link. Please contact us using this form if the time for your expected delivery has passed and you still haven't received your order.
We aim to promptly resolve all problems with defective products.
If you find a problem as quickly as possible, please get in touch with our Customer Care staff at:
One of the following explanations could have led to the payment being rejected:
Inaccurate phone number and billing address:
Number on Credit or Debit Card:
Date of Credit/Debit Card Expiration:
PayPal account balance exhausted:
Most of the time, import or customs taxes are assessed after the package arrives at its destination.
The recipient of a package is responsible for covering any associated costs (this also applies to retail & wholesale customers).
Pro Jacket Maker has no control over these fees, and we are unable to estimate the cost because import levies and customs regulations differ greatly between nations.
Before placing your order, it could be a good idea to check the current fees with your local customs office so you are not taken aback by any unexpected costs.
Yes, we can custom-make just about any kind of jacket for you. You can describe your jacket in the Custom Order Form and submit any image or design that you would like.
Filling out the custom order form is free of cost, and there are no hidden fees for discussions, quotations, or even having an illustration created for your bespoke jacket. We would only bill you concerning the actual purchase of your customized order.
Definitely yes! Everything begins with leather. We source our leather from some of the best tanneries worldwide, and throughout the years we have become leather specialists. Our main offering is the highest calibre leather, which includes cow and buffalo hides as well as lamb, sheep, and goat hides. We have produced coats using more than 200 distinct leather items, each with its type, pattern, colour, tint, and thickness.
Yes, although leather is our primary product, we also create custom orders in cotton, polyester, satin, wool, and other materials.
We have created a custom order flow. Here is where you may look at it.
We completely understand your worries regarding the size, style, and calibre of your personalized order. We've put a lot of effort into our processes to ensure that we provide the greatest custom order following your requirements. We have resolved every one of these problems.
Our customer service person requests your body measurement when you submit your bespoke order. Kindly measure your body according to our sizing advice. There is no possibility of size inaccuracy when your measurements are taken accurately.
Solution: We send you images of your real merchandise before shipping out your order. Before we ship it, you can check the stitching, material, and pattern. Thus, it is possible to rule out this cause.
We promise to deliver your ideal jacket on the first try. To reduce the number of returns, we provide you with real images of your custom order before we ship it. If, however, your personalized order is too small for you, we will make the initial adjustment at no additional cost. In addition, clients would be responsible for covering the cost of returning the jacket to us.
Returns for bespoke orders are not accepted in exchange for refunds. Recognize that your personalized order is created just for you. Every element, such as the style, material, and accessories, is up to you, and we won't likely sell it to anyone else.
For custom orders, we work hard to reduce the fulfillment time and typically ship in 12–15 weeks. We do not, however, have a set fulfillment date because every personalized purchase is unique. Customers can ask the customer support agent for a delivery date when they are talking about their custom orders. When placing an order with a deadline, we advise clients to let the customer service representative know when they would need their order delivered.