Shipping policy

 

Shipping Policy

Thank you for shopping with ProJacketMaker. Every jacket we create is handcrafted to order, which means your shipping experience looks a little different from buying off-the-shelf items — we want to be fully transparent about what to expect from the moment you place your order to the moment it arrives at your door.

Processing Time

Because each jacket is individually cut, stitched, and finished based on your chosen style, leather type, and measurements, please allow [7–14] business days for your order to be crafted before it ships. Orders that include custom sizing, personalization, embroidery, or other made-to-measure details may require an additional [2–5] business days to complete, since these are handled by our craftsmen individually rather than produced in bulk.

During high-demand periods (holiday season, promotional sales, or large custom orders), processing may take slightly longer than our standard window. If this happens, we will proactively email you with an updated timeline — you won't be left wondering.

Shipping Time & Delivery

Once your jacket has completed quality control and is ready to leave our facility, it is shipped via [carrier name, e.g., DHL/FedEx/USPS], with delivery to addresses within the United States typically taking [5–10] business days. Delivery times may vary slightly depending on your exact location, weather conditions, or carrier delays outside our control.

You will receive a shipping confirmation email the moment your order leaves our facility, including a tracking number so you can follow your package's journey in real time.

Shipping Costs

  • Orders over 1000$ : Free standard shipping
  • Orders under 999$ : Flat-rate shipping of $50
  • Expedited/priority shipping is available at checkout for an additional fee, if you need your jacket sooner

All shipping costs (where applicable) are calculated and displayed at checkout before you complete your purchase, so there are no surprises.

Order Tracking

Once your order ships, you'll receive an email containing your tracking number and a direct link to follow your package's status. Please allow 24–48 hours after receiving this email for tracking information to fully update in the carrier's system — this is normal and not a sign of a problem.

If you haven't received tracking information within 10 business days of your estimated processing window, please reach out to us at Projacketmaker@gmail.com  and we'll look into it right away.

Customs, Duties & Import Taxes

As your jacket is shipped internationally to the United States, your order may be subject to customs duties, import taxes, or other fees determined by U.S. customs regulations. These charges are separate from your order total and are the responsibility of the customer. We are unable to predict the exact amount, as it varies by state and shipment value — we recommend checking with your local customs office if you'd like an estimate before ordering.

Shipping Delays

While we make every effort to meet the timelines listed above, handmade leather goods occasionally take longer than expected due to material sourcing, quality control holds, or unexpected carrier disruptions. If your order is delayed beyond our stated processing or shipping window, we will notify you by email with an updated estimate — we believe in keeping you informed rather than leaving you guessing.

Address Accuracy

Please review your shipping address carefully at checkout, including apartment/suite numbers, ZIP codes, and any delivery instructions. ProJacketMaker is not responsible for delays, misdeliveries, or lost packages resulting from incorrect or incomplete address information provided at the time of purchase. If you notice an error after placing your order, contact us immediately at Projacketmaker@gmail.com so we can attempt to correct it before shipment.

Lost or Damaged Packages

In the rare event that your package is lost in transit or arrives visibly damaged, please contact us within 10 days of the expected delivery date at Projacketmaker@gmail.com with your order number and, if applicable, photos of the damage. We will work with the carrier and with you to resolve the issue as quickly as possible.

Questions?

If you have any questions about your order's shipping status or this policy, our team is happy to help — reach out anytime at Projacketmaker@gmail.com or through our website's contact page.